updated SEPTEMBER 14, 2023
shipping policy
TIMELINES
We do our very best to have orders processed and shipped within 2 weeks of being placed. Delivery time will vary depending on your region. Please note that turnaround times may be longer due to the amount of add-ons as well as busy times of year. Alanda Katie Design is not liable for any delays or missing packages, and will not replace lost packages.
WHERE WE SHIP
Canada
United States
DO YOU SHIP INTERNATIONALLY?
We only offer shipping to Canada and the United States at this time.
HOW DO I CHECK THE STATUS OF MY ORDER?
After you complete your purchase, you will receive an Order Confirmation email which includes a link to fill out all your customizable details. After your order details have been received and confirmed, I will begin creating your semi-custom invitation suite. My processing time is 3-5 weeks, depending on the complexity of your customization requests and any add-ons.
When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact me at alandakatiedesign@gmail.com with your name and order number, and we will look into it for you.
MY ORDER ARRIVED AND THE CONTENTS WERE DAMAGED. WHAT SHOULD I DO?
In the event that your order arrives damaged in any way, please email me as soon as possible at alandakatiedesign@gmail.com with your order number and a photo of the order’s condition. We will try our best to work towards a satisfactory solution in a timely manner.
Refund Policy for Semi-Custom Wedding Invitation Suites
TIMELINES
Our semi-custom suites typically require an average of 3-5 weeks for completion. Please keep in mind that these timelines may vary based on the complexity of embellishments, additional services, and the total quantity of items ordered. It's important to note that this timeframe does not include shipping time or any assembly on the client's end. Orders placed without prior acknowledgment of these timelines are still subject to the cancellation policies outlined below. We recommend allowing extra time when placing your orders.
PROCESS
Upon making a 100% payment through our website, you will receive an order confirmation email with a custom form to collect necessary information. This form includes all details of your wedding day required for the invitation as well as a template to populate guest addresses. Please send this back to us within 3 days. Any delays in submission may lead to process delays. We will not start the design phase until we receive the completed form. Failure to provide essential information, such as missing addresses or details for the invitation, will also result in process delays. If you have any questions about the form, please send us an email for clarification before submitting it.
Once we have received your complete information form, your invitations will move into the design edit phase. Please allow 3-5 business days for this process - reminder we are closed weekends and major holidays. You will receive an email advising you when your order has gone to print, and when your order is complete and ready to ship/pick-up locally.
DESIGN AND EDITING
It's important to understand that each suite design is structured to display information in a specific way, limiting the extent to which changes can be accommodated, particularly for invitations. While we do review each change request, the final decision is our designers.. We encourage clients to thoroughly review our template options and select the wording structure that best suits their needs before placing an order. If you need assistance with selecting a suite design, please contact us before making your purchase.
For all guest addresses, it is critical to follow the template's specified format. Names should be provided exactly as you want them to appear in the print (e.g., "Mr. and Mrs." vs. "John and Jane Doe"). The form itself will include instructions, but if you have any questions, don't hesitate to reach out.
We allow up to two rounds of free changes, covering aspects such as spelling, grammar, and edits to dates/names. Any additional rounds will incur a $25 edit fee.
PAPER, PRINTING, AND MATERIALS
Design and Printing: Colours displayed on screens may vary depending on individual computer monitors. If you have concerns about colour selection during the design process, please reach out to us and we will do our best to ease your concerns.. Additionally, be aware that CMYK (digital) printing may exhibit variations depending on the printer and print vendor. Colours seen on monitors can also differ from the physical print products. While we strive to achieve exact ink and paper matches, slight variances may occur.
Materials: In the event that a specific paper/envelope colour is out of stock when we are ready to order, we will substitute it with the closest available option to the original colour. If nearly identical matches are available, we reserve the right to make this replacement without the client's consent. If all colours within the requested colour family are unavailable, we will consult with the client to decide on a suitable replacement.
Quality: We take pride in the quality of all items leaving our studio. Items are carefully counted and inspected for blemishes. If anything does not meet our standards, we will reprint those pieces at no additional cost to the client.
RECEIVING YOUR ORDER & SHIPPING
Once we receive your items from our printers, we will inspect them to ensure all quantities are correct and package them up for shipping. We will assemble one suite for you and provide instructions for assembling the remaining suites. It is essential to read the guide, as it contains important information on assembly, postage rates, and mailing. We will notify you when your package is in transit by sending a tracking number. All our packages are shipped through Canada Post Expedited with tracking and insurance.
Please note that Alanda Katie Design is not responsible for any delayed, missing, damaged, or stolen items during transit.
COPYRIGHT
As the designer, Alanda Katie Design holds all copyrights to any work created or produced in accordance with federal copyright law (Copyright Act of Canada), whether registered or unregistered. Failure to comply with these copyright laws may result in legal action.
Copyright protection extends to all design elements of the collection, including font sources, vendor connections, wholesaler names, monograms, design details, and more. Alanda Katie Design will not disclose any design information from the purchased work(s) unless a personal licensing fee is paid, and a print release is signed. At this time, our personal licensing contracts only cover vector outlined artwork assets, meaning we do not share font sources, paper colour names, or sources for reproduction without our approval.
Clients may only use, display, and enjoy the work(s) created by the designer. Under no circumstances may clients alter, repurpose, reprint, market, or sell all or part of these work(s). For instance, clients are prohibited from commissioning the designer to create wedding invitation suites and then using any artwork from the suite on additional items or stationery, such as menus, sandwich boards, guest charts, or other work(s).
We strongly encourage clients interested in using any part of our designed work/elements to reach out to us beforehand so that we can assess an appropriate licensing fee. Failure to comply with these copyright laws may result in legal action.
REFUNDS AND/OR CANCELLATIONS
Refunds and cancellations are contingent upon the extent of completed work. Unlike our fully custom suites, we do not split the deposit and printing fees upfront. Therefore, the amount of work completed is at the discretion of the designer. We strive to accommodate our clients to the best of our abilities, but please understand that we are a small business committed to providing an excellent customer experience.
+ FULL REFUND
You can receive a full refund if you had a change of heart, prior to submitting the customization form. For example, you placed the order, received the order confirmation email advising you to fill out the form within 3 days - but changed your mind before sending anything back. No design work has begun, we can offer a 100% refund. To request a cancellation, it must be communicated immediately - please call or email as soon as possible.
+ PARTIAL REFUND
If you choose to cancel the order after you have submitted your information form, we will provide a 50% refund of the final invoice total. Essentially, you will not be charged for printing, materials, and shipping fees associated with the order.
+ NO REFUND
If you decide to cancel (or make changes to) the order after it has been sent for printing, we regret that we cannot issue a refund. Given the customized nature of our products, once adjustments have been made to accommodate your specific requests, the item cannot be resold or reused, making it impossible for us to offer a refund.
In the event of errors related to spelling, grammar, size, colour, or any other aspect of the order, the responsibility for redesign, reprinting, and shipping costs falls upon the client and not Alanda Katie Design. We understand the importance of accuracy and will work closely with you to rectify any errors promptly, but the associated expenses will be incurred by the client.
Refund Policy for Other Stationery Products
FINAL SALE
All custom work is final sale. All digital files are final sale.
Unfortunately, we cannot accept returns on sale items or gift cards.
DAMAGES AND ISSUES
Please inspect your order upon arrival and contact us immediately if there is anything you are unhappy with. We do our best to ensure your items are perfect before they leave our hands and we want them to be perfect when you receive them!
If you have any questions or concerns about your order when you receive it, please reach out to: alandakatiedesign@gmail.com
We do our very best to have orders processed and shipped within 2 weeks of being placed. Delivery time will vary depending on your region. Please note that turnaround times may be longer due to the amount of add-ons as well as busy times of year. Alanda Katie Design is not liable for any delays or missing packages, and will not replace lost packages.
WHERE WE SHIP
Canada
- Local Pickup within Niagara Region, Ontario
- $30 Flat Rate Tracked Shipping within Ontario
- $40 Canada-Wide Tracked Shipping
United States
- $40 USA-Wide Tracked Shipping
HOLIDAY SHIPPING 2023
Canada
- Local Pickup within Niagara Region, Ontario
- $20 Flat Rate Tracked Shipping
- Calculated Shipping Rates
DO YOU SHIP INTERNATIONALLY?
We only offer shipping to Canada and the United States at this time.
HOW DO I CHECK THE STATUS OF MY ORDER?
After you complete your purchase, you will receive an Order Confirmation email which includes a link to fill out all your customizable details. After your order details have been received and confirmed, I will begin creating your semi-custom invitation suite. My processing time is 3-5 weeks, depending on the complexity of your customization requests and any add-ons.
When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact me at alandakatiedesign@gmail.com with your name and order number, and we will look into it for you.
MY ORDER ARRIVED AND THE CONTENTS WERE DAMAGED. WHAT SHOULD I DO?
In the event that your order arrives damaged in any way, please email me as soon as possible at alandakatiedesign@gmail.com with your order number and a photo of the order’s condition. We will try our best to work towards a satisfactory solution in a timely manner.
Refund Policy for Semi-Custom Wedding Invitation Suites
TIMELINES
Our semi-custom suites typically require an average of 3-5 weeks for completion. Please keep in mind that these timelines may vary based on the complexity of embellishments, additional services, and the total quantity of items ordered. It's important to note that this timeframe does not include shipping time or any assembly on the client's end. Orders placed without prior acknowledgment of these timelines are still subject to the cancellation policies outlined below. We recommend allowing extra time when placing your orders.
PROCESS
Upon making a 100% payment through our website, you will receive an order confirmation email with a custom form to collect necessary information. This form includes all details of your wedding day required for the invitation as well as a template to populate guest addresses. Please send this back to us within 3 days. Any delays in submission may lead to process delays. We will not start the design phase until we receive the completed form. Failure to provide essential information, such as missing addresses or details for the invitation, will also result in process delays. If you have any questions about the form, please send us an email for clarification before submitting it.
Once we have received your complete information form, your invitations will move into the design edit phase. Please allow 3-5 business days for this process - reminder we are closed weekends and major holidays. You will receive an email advising you when your order has gone to print, and when your order is complete and ready to ship/pick-up locally.
DESIGN AND EDITING
It's important to understand that each suite design is structured to display information in a specific way, limiting the extent to which changes can be accommodated, particularly for invitations. While we do review each change request, the final decision is our designers.. We encourage clients to thoroughly review our template options and select the wording structure that best suits their needs before placing an order. If you need assistance with selecting a suite design, please contact us before making your purchase.
For all guest addresses, it is critical to follow the template's specified format. Names should be provided exactly as you want them to appear in the print (e.g., "Mr. and Mrs." vs. "John and Jane Doe"). The form itself will include instructions, but if you have any questions, don't hesitate to reach out.
We allow up to two rounds of free changes, covering aspects such as spelling, grammar, and edits to dates/names. Any additional rounds will incur a $25 edit fee.
PAPER, PRINTING, AND MATERIALS
Design and Printing: Colours displayed on screens may vary depending on individual computer monitors. If you have concerns about colour selection during the design process, please reach out to us and we will do our best to ease your concerns.. Additionally, be aware that CMYK (digital) printing may exhibit variations depending on the printer and print vendor. Colours seen on monitors can also differ from the physical print products. While we strive to achieve exact ink and paper matches, slight variances may occur.
Materials: In the event that a specific paper/envelope colour is out of stock when we are ready to order, we will substitute it with the closest available option to the original colour. If nearly identical matches are available, we reserve the right to make this replacement without the client's consent. If all colours within the requested colour family are unavailable, we will consult with the client to decide on a suitable replacement.
Quality: We take pride in the quality of all items leaving our studio. Items are carefully counted and inspected for blemishes. If anything does not meet our standards, we will reprint those pieces at no additional cost to the client.
RECEIVING YOUR ORDER & SHIPPING
Once we receive your items from our printers, we will inspect them to ensure all quantities are correct and package them up for shipping. We will assemble one suite for you and provide instructions for assembling the remaining suites. It is essential to read the guide, as it contains important information on assembly, postage rates, and mailing. We will notify you when your package is in transit by sending a tracking number. All our packages are shipped through Canada Post Expedited with tracking and insurance.
Please note that Alanda Katie Design is not responsible for any delayed, missing, damaged, or stolen items during transit.
COPYRIGHT
As the designer, Alanda Katie Design holds all copyrights to any work created or produced in accordance with federal copyright law (Copyright Act of Canada), whether registered or unregistered. Failure to comply with these copyright laws may result in legal action.
Copyright protection extends to all design elements of the collection, including font sources, vendor connections, wholesaler names, monograms, design details, and more. Alanda Katie Design will not disclose any design information from the purchased work(s) unless a personal licensing fee is paid, and a print release is signed. At this time, our personal licensing contracts only cover vector outlined artwork assets, meaning we do not share font sources, paper colour names, or sources for reproduction without our approval.
Clients may only use, display, and enjoy the work(s) created by the designer. Under no circumstances may clients alter, repurpose, reprint, market, or sell all or part of these work(s). For instance, clients are prohibited from commissioning the designer to create wedding invitation suites and then using any artwork from the suite on additional items or stationery, such as menus, sandwich boards, guest charts, or other work(s).
We strongly encourage clients interested in using any part of our designed work/elements to reach out to us beforehand so that we can assess an appropriate licensing fee. Failure to comply with these copyright laws may result in legal action.
REFUNDS AND/OR CANCELLATIONS
Refunds and cancellations are contingent upon the extent of completed work. Unlike our fully custom suites, we do not split the deposit and printing fees upfront. Therefore, the amount of work completed is at the discretion of the designer. We strive to accommodate our clients to the best of our abilities, but please understand that we are a small business committed to providing an excellent customer experience.
+ FULL REFUND
You can receive a full refund if you had a change of heart, prior to submitting the customization form. For example, you placed the order, received the order confirmation email advising you to fill out the form within 3 days - but changed your mind before sending anything back. No design work has begun, we can offer a 100% refund. To request a cancellation, it must be communicated immediately - please call or email as soon as possible.
+ PARTIAL REFUND
If you choose to cancel the order after you have submitted your information form, we will provide a 50% refund of the final invoice total. Essentially, you will not be charged for printing, materials, and shipping fees associated with the order.
+ NO REFUND
If you decide to cancel (or make changes to) the order after it has been sent for printing, we regret that we cannot issue a refund. Given the customized nature of our products, once adjustments have been made to accommodate your specific requests, the item cannot be resold or reused, making it impossible for us to offer a refund.
In the event of errors related to spelling, grammar, size, colour, or any other aspect of the order, the responsibility for redesign, reprinting, and shipping costs falls upon the client and not Alanda Katie Design. We understand the importance of accuracy and will work closely with you to rectify any errors promptly, but the associated expenses will be incurred by the client.
Refund Policy for Other Stationery Products
FINAL SALE
All custom work is final sale. All digital files are final sale.
Unfortunately, we cannot accept returns on sale items or gift cards.
DAMAGES AND ISSUES
Please inspect your order upon arrival and contact us immediately if there is anything you are unhappy with. We do our best to ensure your items are perfect before they leave our hands and we want them to be perfect when you receive them!
If you have any questions or concerns about your order when you receive it, please reach out to: alandakatiedesign@gmail.com