updated SEPTEMBER 14, 2023

Refund policy

TIMELINES
Semi-Custom 
Our semi-custom suites typically require an average of 3-5 weeks for completion. Please keep in mind that these timelines may vary based on the complexity of embellishments, additional services, and the total quantity of items ordered. It's important to note that this timeframe does not include shipping time or any assembly on the client's end. Orders placed without prior acknowledgment of these timelines are still subject to the cancellation policies outlined below. We recommend allowing extra time when placing your orders.

Custom Invitations
A custom collection typically require an average of 8-12 weeks from design to completion. Please keep in mind that these timelines may vary based on the complexity of the design, printing techniques, and the total quantity of items ordered. It's important to note that this timeframe does not include shipping. Assembly is included in out custom collections, client is responsible for all postage. Orders placed without prior acknowledgment of these timelines are still subject to the cancellation policies outlined below. We recommend allowing extra time when placing your orders.

PROCESS
Semi-Custom
Upon making a 100% payment through our website, you will receive an order confirmation email with a custom form to collect necessary information. This form includes all details of your wedding day required for the invitation as well as a template to populate guest addresses. Please send this back to us within 3 days. Any delays in submission may lead to process delays. We will not start the design phase until we receive the completed form. Failure to provide essential information, such as missing addresses or details for the invitation, will also result in process delays. If you have any questions about the form, please send us an email for clarification before submitting it.

Once we have received your complete information form, your invitations will move into the design edit phase. Please allow 3-5 business days for this process - reminder we are closed weekends and major holidays. You will receive an email advising you when your order has gone to print, and when your order is complete and ready to ship/pick-up locally.

Custom Invitations
Upon signing the contract accompanied by your project proposal, a 50% non-refundable deposit is required. You will then be sent a custom inquiry form to fill out all your event details. You will need to have this submitted 10 days prior to the design start date outlined in your contract. Failure to provide essential information, such as missing addresses or details for the invitation, will also result in process delays. Upon design approval, your items will be sent to print in which changes can no longer be made. 

Your invitations will be assembled and safely packed for shipping or local pick-up.

DESIGN AND EDITING
Semi-Custom
It’s important to understand that each suite design is structured to display information in a specific way, limiting the extent to which changes can be accommodated, particularly for invitations. While we do review each change request, the final decision is our designers. We encourage clients to thoroughly review our template options and select the wording structure that best suits their needs before placing an order. If you need assistance with selecting a suite design, please contact us before making your purchase.

For all guest addresses, it is critical to follow the template's specified format. Names should be provided exactly as you want them to appear in the print (e.g., "Mr. and Mrs." vs. "John and Jane Doe"). The form itself will include instructions, but if you have any questions, don't hesitate to reach out.

We allow up to two rounds of free changes, covering aspects such as spelling, grammar, and edits to dates/names. Any additional rounds will incur a $50 edit fee.

Custom Invitations
The end goal is for you to be completely obsessed with your stationery. We will work together through numerous rounds of edits to ensure you satisfaction. You will have 4 rounds of edits, make sure you have a good look and sleep on all your changes. Compile them and when in agreement with your partner submit one round at a time. Additional rounds of edits will be charged to the client at $50/per request. 

Once your design are approval and signed off, they will go into production. At this point no changes can be made and if there are changes, client is response for the cost of reprinting.

For all guest addresses, it is critical to follow the template's specified format. Names should be provided exactly as you want them to appear in the print (e.g., "Mr. and Mrs." vs. "John and Jane Doe"). The form itself will include instructions, but if you have any questions, don't hesitate to reach out.

PAPER, PRINTING, AND MATERIALS
Design and Printing: Colours displayed on screens may vary depending on individual computer monitors. If you have concerns about colour selection during the design process, please reach out to us and we will do our best to ease your concerns.. Additionally, be aware that CMYK (digital) printing may exhibit variations depending on the printer and print vendor. Colours seen on monitors can also differ from the physical print products. While we strive to achieve exact ink and paper matches, slight variances may occur. There are no physical proofs provided. You are not able to receive a sample of your design with letter press or foil, although we do have samples of previous invitation printing techniques.

Materials: In the event that a specific paper/envelope colour is out of stock when we are ready to order, we will substitute it with the closest available option to the original colour. If nearly identical matches are available, we reserve the right to make this replacement without the client's consent. If all colours within the requested colour family are unavailable, we will consult with the client to decide on a suitable replacement.

Quality: We take pride in the quality of all items leaving our studio. Items are carefully counted and inspected for blemishes. If anything does not meet our standards, we will reprint those pieces at no additional cost to the client.

RECEIVING YOUR ORDER & SHIPPING
Once we receive your items from our printers, we will inspect them to ensure all quantities are correct and package them up for shipping. 

Please note that Alanda Katie Design is not responsible for any delayed, missing, damaged, or stolen items during transit.

Semi-Custom
We will assemble one suite for you and provide instructions for assembling the remaining suites. It is essential to read the guide, as it contains important information on assembly, postage rates, and mailing. We will notify you when your package is in transit by sending a tracking number. All our packages are shipped through Canada Post Expedited with tracking and insurance.

Custom Invitations
All custom orders are assembled and prepared for mailing. Client is responsible for all postage including postage required for RSVP cards. Client will pay for that separately based off of quantities, weights and locations. We will notify you when your package is in transit by sending a tracking number. All our packages are shipped through Canada Post Expedited with tracking and insurance.

COPYRIGHT
As the designer, Alanda Katie Design holds all copyrights to any work created or produced in accordance with federal copyright law (Copyright Act of Canada), whether registered or unregistered. Failure to comply with these copyright laws may result in legal action.

Copyright protection extends to all design elements of the collection, including font sources, vendor connections, wholesaler names, monograms, design details, and more. Alanda Katie Design will not disclose any design information from the purchased work(s) unless a personal licensing fee is paid, and a print release is signed. At this time, our personal licensing contracts only cover vector outlined artwork assets, meaning we do not share font sources, paper colour names, or sources for reproduction without our approval.

Clients may only use, display, and enjoy the work(s) created by the designer. Under no circumstances may clients alter, repurpose, reprint, market, or sell all or part of these work(s). For instance, clients are prohibited from commissioning the designer to create wedding invitation suites and then using any artwork from the suite on additional items or stationery, such as menus, sandwich boards, guest charts, or other work(s).

We strongly encourage clients interested in using any part of our designed work/elements to reach out to us beforehand so that we can assess an appropriate licensing fee. Failure to comply with these copyright laws may result in legal action.

REFUNDS AND/OR CANCELLATIONS
Refunds and cancellations are contingent upon the extent of completed work. Unlike our fully custom suites, we do not split the deposit and printing fees upfront. Therefore, the amount of work completed is at the discretion of the designer. We strive to accommodate our clients to the best of our abilities, but please understand that we are a small business committed to providing an excellent customer experience.

+ FULL REFUND
You can receive a full refund if you had a change of heart, prior to submitting the customization form. For example, you placed the order, received the order confirmation email advising you to fill out the form within 3 days - but changed your mind before sending anything back. No design work has begun, we can offer a 100% refund. To request a cancellation, it must be communicated immediately - please call or email as soon as possible.

+ PARTIAL REFUND
If you choose to cancel the order after you have submitted your information form, we will provide a 50% refund of the final invoice total. Essentially, you will not be charged for printing, materials, and shipping fees associated with the order.

+ NO REFUND
If you decide to cancel (or make changes to) the order after it has been sent for printing, we regret that we cannot issue a refund. Given the customized nature of our products, once adjustments have been made to accommodate your specific requests, the item cannot be resold or reused, making it impossible for us to offer a refund.

In the event of errors related to spelling, grammar, size, colour, or any other aspect of the order, the responsibility for redesign, reprinting, and shipping costs falls upon the client and not Alanda Katie Design. We understand the importance of accuracy and will work closely with you to rectify any errors promptly, but the associated expenses will be incurred by the client.

Refund Policy for Other Stationery Products FINAL SALE
All custom work is final sale. All digital files are final sale.

Unfortunately, we cannot accept returns on sale items or gift cards.

DAMAGES AND ISSUES
Please inspect your order upon arrival and contact us immediately if there is anything you are unhappy with. We do our best to ensure your items are perfect before they leave our hands and we want them to be perfect when you receive them!

If you have any questions or concerns about your order when you receive it, please reach out to: alandakatiedesign@gmail.com